The online classroom will be open and accessible once you're enrolled, 24 hours a day-every day of the week for up to six months. Courses are self-paced and everyone works according to their own timetable. The class starts for you when you pay the course fee. For example, a 1.4 CEU course can be completed in 14 hours. To find out how long it will take to complete the course, take the course CEUs and multiply that number by 10. Most of our continuing education courses can be completed within 10-20 hours.
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You may retake a course from scratch (clearing of course progress) after 365 days (one full year) from the latest withdrawal and/or failure date. You can generate a quote online, pay for the courses, and begin sending your learners voucher codes for immediate course access in just a few clicks. Course transfer requests must be made within the first 7 days of enrollment provided less than 30% of the current course in question has been accessed. Once approved, the learner can enroll in a course of equal or lesser value.Īfter 7 days from the initial enrollment, all course fees are non-refundable.Ĭourse transfer requests (requesting to change courses) are guided by the same policies as refund requests. Any cancellation requests approved after 72 hours and within 7 days of enrollment will be in the form of transfer credit only provided that less than 30% of the lesson content has been accessed by the learner. The request should include a detailed explanation on why the student cannot continue the course. If a member withdraws from a class within 72 hours of enrollment and contacts customer service with a satisfactory explanation about requesting a refund, the course fee may be refunded to the member usually in the method of payment originally given to UniversalClass (credit card, check, etc.), provided that less than 30% of the lesson content has been accessed by the learner.Īfter 72 Hours and Within 7-Days: Service CreditĪll cancellation/withdrawal requests after 72 hours and within the first 7 days of initial enrollment must be submitted in writing to the instructor of the course. If you need more than the 6 months you've been granted to complete a course, you may renew your subscription for another 6 months and continue the course from where you left off.ĭue to the unrestricted and free access nature of these plans, the Platinum and Unlimited Membership Plans are non-refundable.ħ2-Hour Refund Policy: Single Course Purchases
After 6 months, you may easily renew your subscription online (at the cost of the basic course fee) for continued access to your course. For single-course purchases, you have 6 months to complete the course from the date of purchase.
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